GHC-SRV (M-!) Customer Service Training Exam

You have approximately 45 minutes to complete (Module: 1 of 3).

"Start Now" Good Luck!

'Readers Version"

GHC-SRV - Training ID# *

Your Full Name *

TODAYS DATE: *

1, What Are The 4 Training Points From Day One? (PowerPoint Slideshow) *

How You Get Paid, What is Required and Customer Service
Advertising, Who We're Looking For and What is Required
Getting Started, Who We are Looking For, What is Required and How You Get Paid
Getting Started, Who We are Looking For, Advertising and Arrangements

2, What is the name of the GHC-SRV Trainer? *

Jenny
Jamie
Jasmine
Julia

3, How do employee contact GHC-SRV with questions or concerns? *

Visit GHC-SRV Office
Direct Email
Phone Call
Through The Feild Superviser

4, How do workers turn in customer payments? *

Wire Transfer - (Western Union/Moneygram)
Through The GHC-SRV Store Order Process
Turn Cash In To Their Field Supervisor
Take Their Precentage and Turn In The Remainder

5, In The "Funeral Advertising Video" Where Did The Son Think The Voice Was Coming From? *

Bathroom
Behind Him
The Casket
Outside The Church

6, GHC SRV Is Only A Funeral Advertising Company? *

True
False

7, How Can You Find Our Websites Home Page? *

Go To: www.GHC-SRV.com
Go To The Navigation Bar and Click Home
Accesible Only Through The "Our Story" Page
Home Page Entry Requires Client To Login

8, What Are Workers Required To Do At The Initial Client Greeting *

Show Appointment Document
Show GHC-SRV Identification
Give A Welcoming Handshake
State Their Name and Purpose

9, What Is Our Most Important Creation *

Banners
Obituaries
Repass Playlists
Death Certificates

10, What Are The (3) GHC-SRV Promises To Clients? *

Be On Time, Be Sensitive and Give Condolences
Listen To The Family, Show Respect and Have Patience
Be Sensitive, Be Engaging and Create Memorable Experiences
To Let Clients Live, Love and Restore Family Laughter

11, Which of these is NOT customer service? *

1, Marketing expert sales promotion.
2, Self-Serve customer service.
3, Live customer chat support.
4, Social media support.

12, What does email support do? *

1, Gives customers direct company contact.
2, Drive customers away, method obsolete.
3, Takes sender to long for a return reply.
4, Sends unwanted spam emails.

13, What is customer service? *

1, Asking customers to come back.
2, Meetings customer needs and desires.
3, Putting customer needs first.
4, Take contact information.

14, What is the fastest way to contact ghc-srv? *

1, Phone Call
2, Compose A Email
3, Live Chat Support
4, Text Message

15, How many forms of customer service exists? *

1, Two
2, Four
3, Six
4, 10 or more

16, Negative customer service does what? *

1, Keeps customers coming back
2, Drives customers away.
3, Shows a need for better training.
4, Closes a business immediately.

17, How do customers choose where they shop? *

1, By the companies delivery method.
2, Color, style, sales and design.
3, Word of mouth by friends and relatives.
4, Based on all of the above.

18, Are products and services required globally? *

True
False

19, Is The Customer Service Trainer: Male or Female? *

Male
Female

20, What is NOT, a Going Home Creative Priority? *

1, Be Memorable
2, Be Engaging
3, Be Sensitive
4, Be Experienced

Go To - Module Two: Sexual Harrassment/Discrimination Training